Helpful Topics

Enter your tracking number below to track your package.

Please allow 1-3 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.

Returns are accepted within 90 days of your order date for orders placed on Honest.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and "Duties & Taxes Reimbursements" will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final. For more information on returns, refunds and exchanges, please review the policies below.

Please see How do I return an item? for further details.

At this time we do not offer direct exchanges.

We only accept returns for eligible products purchased on Honest.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. If you continue to have issues, please feel free to click here to chat with an agent or call our customer service team at 888-862-8818 for assistance during our business hours.

Our Client Services team is here to help you and can be reached by phone, email or chat as referenced below (please note that we are closed on holidays.

Phone: Monday - Friday from 6:00 a.m. - 5:00 p.m. (PST)

Chat: Mon - Fri 6:30 a.m. - 4:30 p.m. Sat 7:30 a.m. - 4:15 p.m.

Email: Support@honest.com. Requests are responded to within 24-48 hours.

Any order over $50 shipped within the contiguous US will receive free shipping. All other shipping costs will be messaged during the checkout process if applicable. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.

Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.

Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information or click here to sign up for FedEx Delivery Manager and receive tracking updates on your orders.

The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

PLEASE NOTE: Honest reserves the right to change its shipping policies at any time.