When we were trying to think of a name for our company, we thought we should choose something that reflected our core values and highest aspirations. The Honest Company was the clear choice.
If you look up "honest" in the Merriam-Webster dictionary, the words you'll find in the definition outline our beliefs and intentions. "Honest" means:
See our ingredients commitment to you in our Honestly Free Guarantee.
The Honest Company is built by parents, for parents. And as parents, we knew it would be super convenient and awesome to have a subscription service that delivers the most crucial family necessities directly to your door. Currently, we offer a Diapers & Wipes Bundle, Essentials Bundle, Health & Wellness Bundle, Feeding Bundle, and an Honest Box Subscription–all include effective, affordable, responsibly-made products that are also beautifully designed. (No more hiding household items in any spare nook or cranny in your cupboards and closets.) Our members also enjoy the benefits of our modern family support system—an online and on-the-ground community that is always evolving to meet the needs of all parents. (Yes, we set the bar high.)
Joining The Honest Company is easy, effortless, and risk-free. To get started, sign up for a trial kit of some of our safe and effective products. As soon as you've completed your profile, we'll have a better understanding of what you need and want and our team can begin suggesting products for your family. We'd love to get to know you over coffee, but this way is just much more efficient. Start Now
Once you become a Bundle or Honest Box subscriber, you automatically and oh-so-conveniently receive awesome family products on your doorstep. You can customize the content & shipping date of each Bundle or Honest Box based on your needs. Unless you customize your delivery frequency, your Bundle or Honest Box will be shipped every four weeks.
A membership to our Diapers & Wipes Bundle costs $79.95 per Bundle; our Essentials Bundle costs $35.95 per Bundle; our Health & Wellness Bundle costs $35.95 per Bundle; and, our Organic Infant Formula + DHA Bundle costs $59.95 (for a 2 Tub Bundle) to $110.95 (for a 4 Tub Bundle) per Bundle. (You’re not charged per month - only for the Bundles that ship to you!) Shipping and handling prices will vary based on the contents of your order and your shipping address.
The Honest Box is designed to work for you. You can customize each shipment to include as many or as few items as you want, depending on your ever-changing needs. It’s simple — the more items you include in your box, the bigger your savings will be. See how it all works out below.
An Honest Box order with a “subtotal value” (ie. before taxes, shipping, discounts and surcharges) of:
Each bundle subscription includes the ability to add up to 3 additional Honest products at a 25% discount off the Honest Shop price – this is an exclusive benefit of being an Honest Bundle subscriber! The selection of eligible items for add and save are subject to change and may differ per bundle type.
That's okay, there isn't one! We are totally committed to you, but you have no obligation to us. You can cancel your Bundle or Honest Box subscription online at any time by updating your account settings or by calling our amazing Honest Support team at 1.888.862.8818 or 1.310.857.3020, Monday - Friday 5 AM - 5 PM Pacific. You're charged only for the Bundles and Honest Boxes that ship to you, and you have full control over the content & shipping date of each Bundle or Honest Box through your online account. Unless you customize your delivery frequency, your Bundle or Honest Box will be shipped every four weeks.
We have painstakingly focused on all the big and little things that go into creating an amazing product and service. Please see our Honestly Free Guarantee. We've been trying to think of everything and continually work to improve our efforts on every front. If you noticed we missed anything, or have a new recommendation, please – we want to hear from you!
No. The Honest Company has signed PETA’s Statement of Assurance, which states that we "do not conduct, contract out, or fund studies on animals in the development, manufacturing, testing, or marketing of our products, nor do we intend to do so." We are a licensee of PETA’s cruelty-free logo (which will soon be featured on our site and product labels) and are listed on PETA's website as well as in their Shopping Guide for Caring Consumers. In addition, The Honest Company supports the development and adoption of alternative, cruelty-free methods of safety testing.
The Diapers & Wipes Bundle is a monthly supply (based on average use) of super-absorbent, responsibly made, and stylish baby diapers. Each month, at about the same time, you'll receive your Diapers & Wipes Bundle sized perfectly for your child. Also included are 4 packs of our thick and absorbent, botanically infused Cheek to Cheek℠ wipes. Save over 20% when purchasing our Diapers & Wipes Bundle Bundle versus purchasing Diapers and Wipes separately.
Each month, when you are enrolled in the Diapers & Wipes Bundle, you can go to your personalized Account page and click on your Bundle to select the size that's appropriate for your little one, select the designs you love most, and adjust your desired approximate shipping date, if needed.
We have done our absolute best to generously forecast your monthly diaper & wipes usage. Based on a ton of category research, hundreds of use cases, and insights from moms and dads just like you, we have taken into account many factors in determining the amount to include in a diapers Bundle. The most important of these factors being the average monthly usage of U.S. infants and children and the composition of our diaper and how well it does its job (holding your baby's business). We certainly understand that every situation is unique, so we added extra on top of the average amount in order to accommodate your child's needs as they grow and develop. If you don't have enough for a 30-day supply, you can move up the shipment date for your next Bundle. If you find yourself with a few too many, you can move back the shipment date for your next Bundle. You can also give your Honest Support team a chat or call at 1.888.862.8818 or 1.310.857.3020 to discuss with us how to manage your diaper supply going forward. Unless you customize your delivery frequency, your Bundle will be shipped every four weeks.
Number of Diapers Included in a One-Month Supply
This Bundle is composed of useful baby care and home cleaning products containing plant-based ingredients.
Your Essentials Bundle will allow you to choose 5 of our Personal Care and Cleaning products. We are constantly innovating to bring you exciting new products that you can mix-and-match into your custom Essentials Bundle.
There is a product limit of 1 of each item in the main Bundle shelf for the following items: Laundry Detergent and Laundry Softener (2-Pack). The Aromatic Soy Candle and Healthy Child Healthy World are available only as Add-On items.
The Essentials Bundle membership includes the ability to add up to 3 additional products to each Bundle at a 25% discount off the Honest Shop price. There is no additional shipping & handling cost and the additional items will ship with your Bundle.
To customize your Bundle, log in and go to your Account where you can adjust your Essentials Bundle (and Diapers & Wipes Bundle) selections, as well as approximate shipping times.
Your Health & Wellness Bundle will allow you to choose 2 of our Vitamins & More products for $35.95 per month. Enjoy the convenience of our whole-food based & ultra pure vitamins & supplements. We are constantly innovating to bring you exciting new products that you can mix-and-match into your custom Health & Wellness Bundle.
There is a product limit of 1 of each item in the main Bundle shelf for the Whole Food based Prenatal Multi-Vitamin.
The Health & Wellness Bundle membership includes the ability to add up to 3 additional products to each Bundle at a 25% discount off the Honest Shop price. There is no additional shipping & handling cost and the additional items will ship with your Bundle.
To customize your Bundle, log in and go to your Account, where you can adjust your Health & Wellness Bundle (and other Bundle) selections, as well as approximate shipping times.
This Bundle offer includes certified Organic, complete infant nutrition for babies from birth to 12 months, with the flexibility to meet your baby’s unique feeding needs. We offer a 2 Tub Bundle for $59.95/shipment and a 4 Tub Bundle for $110.95/shipment. We offer two types of infant formula available in either bundle: Organic Premium Infant Formula and Sensitive Organic Infant Formula. We also offer our Baby DHA at 25% off when you add and save.
Carefully modeled after breast milk, our Organic Premium Infant Formula offers trusted, complete nutrition to meet all of your growing baby’s needs. Made for babies with occasional fussiness and gas, our Sensitive Organic Infant Formula offers balanced, complete nutrition and is easy to digest (the best of both worlds!).
The Organic Infant Formula Bundle memberships includes the ability to add up to 3 additional products from any category to each Bundle at a 25% discount off the Honest Shop price. There is no additional shipping & handling cost and the additional items will ship with your Bundle.
To customize your Bundle, log in and go to your Account, where you can adjust your Formula Bundle (and other Bundle) selections, as well as approximate shipping times.
The Honest Box is our customizable subscription that allows savings of up to 25% on your trusted products, and it's delivered on your schedule, right to your door. It’s simple – the more you spend, the more you save. The beauty of the Honest Box is that it can be different (or the same) every time. Need to replenish a product this month? Cool. Want to try a new fave next month? Done. Want to keep your products consistent from shipment to shipment? The contents and shipping frequency of your Honest Box will remain as-is unless you decide to add, subtract or swap out a product or change your shipping frequency.
Wondering how exactly the savings work? Here’s the breakdown. An Honest Box order with a “subtotal value” (ie. before taxes, shipping, discounts and surcharges) of:
The Discovery Kit is an easy way for you to experience a sample trial of our Bundles. You can receive a handful of Honest Diapers & Wipes and/or travel sizes of our Shampoo + Body Wash, Face + Body Lotion, Organic All-Purpose Balm, Multi-Surface Cleaner, and Hand Soap. The Discovery Kit is free and shipped conveniently to your doorstep (however, there is a small shipping and handling fee of $5.95). We also have an Organic Premium Formula trial that includes one 12oz. canister of Organic Premium Infant Formula for $7.95.
When you receive your Discovery Kit, you begin a 7-day trial membership with The Honest Company. If you enjoy the products in your Discovery Kit and do not cancel your membership within 7 days of receipt, we will automatically ship you the Bundle that corresponds to your selected samples and charge your credit card accordingly. Your Bundle shipments will continue automatically, every 4 weeks, until you either customize or cancel your membership. If, after receiving your Discovery Kit, you do not wish to purchase a full Bundle, you must cancel online in your account settings or call Honest Support at 1.888.862.8818 or 1.310.857.3020 (Monday - Friday 5AM - 5PM Pacific) within 7 days to cancel your subscription. You may cancel at any time during the trial period without obligation.
To our knowledge, for individuals with Celiac Disease, gluten (found in wheat, rye, barley and contaminated oats) must be ingested - resulting in a variety of symptoms that vary from person to person. That being said, with regards to sensitivities, allergies and celiac disease, we recommend checking with your child's healthcare provider before using our diapers as they know their health history best and can provide valuable guidance.
Try it! And let us know what you think. You have 7 days from the day you receive the kit to enjoy our Honest products and decide if you're hooked! After 7 days, unless you have told us otherwise, we will ship your first full Bundle(s) of your selection directly to your doorstep and charge your credit card accordingly. We’ll send you a reminder before your first Bundle ships.
After you become a member of The Honest Company, we create your very own, personalized Account page. Your Honest Account offers you the ability to select designs & sizing, modify shipping dates, mix new products into your Bundles, and access all the other details of your membership.
Select the Facebook button and authorize Honest to access your basic profile and email. Honest will never post on without your permission. Once you confirm your information, your account will be created.
If you are new to Honest, we want to ensure that we have your preferred email on file to send communication including, but not limited, to emails related to your purchases. Update your email preferences at anytime in your My Account settings.
If you have an existing Honest account, please sign in with your Honest account email address and password and we will connect your accounts. If you connect your accounts, you will be able to login either via Facebook or email going forward.
If you do not see your order history or bundles you may have accidentally created a new account. Please chat or call Honest Support at 1.888.862.8818 or 1.310.857.3020 Monday - Friday 5AM - 5PM (Pacific). We will never ask your password over the phone.
After you join, we will create a personalized Account page you can access by logging into your account at Honest.com. Here, you will be able to update your baby's weight and diaper size, select new styles, and advance or delay your next shipment to your exact specifications.
If you don't update your diaper style preferences before it is time for us to process your next Bundle, you will receive a similar combination of the selections as you chose for the previous Diapers & Wipes Bundle, subject to availability.
If you don't mix-and-match new products in your Essentials Bundle or Health & Wellness Bundle before it is time for us to process your next Bundle, we will ship you the same product selection that you previously chose, subject to availability. Unless you customize your delivery frequency, your Bundle will be shipped every four weeks.
If you don't update your delivery frequency before it's time for us to process your next Bundle, you will receive your Organic Infant Formula + DHA Bundle at the specified frequency, subject to availability.
If your item is out of stock at the time of shipment, we’ll remove it from your order and you will not be charged for that item. In addition, we’ll honor your original discount tier for that shipment. For example, i f you have an Honest Box with a subtotal value of $59 (giving you a discount of 15%), but an $11 item in your Honest Box is out of stock (dropping your Honest Box subtotal value to $48), we will honor a courtesy discount of 15% for that shipment. Unless you choose to remove or swap out that item, it will remain selected in your Honest Box for the next shipment and will be included as soon as it's back in stock.
Of course! If you want more than one, you can easily order the additional bundles or Honest Box as you go through the checkout process. It will show up on your Account page if you decide to use the same login/account information. You will be charged $35.95 for each additional Essentials Bundle, $35.95 for each additional Health & Wellness Bundle, $79.95 for each additional Diapers & Wipes Bundle you purchase, $59.95 for each additional 2 Tub Organic Infant Formula Bundle or $110.95 for each additional 4 Tub Organic Infant Formula Bundle. Shipping will be FREE when you buy multiple Bundles and Honest Boxes with the same account.
Bottom-line: We want you to be happy. Chat or call Honest Support at 1.888.862.8818 or 1.310.857.3020 (Monday - Friday 5AM - 5PM Pacific) and we will work with you to find the best solution. Maybe that means advancing or delaying your shipment. Maybe that means mixing in new products or deleting ones that are not your favorite. But regardless, our goal is to delight you and we want to make sure that happens.
It's our ultimate goal to make your life a little better, so before you cancel, we'd love to know if there's anything we can do to better serve you. Please call or email us anytime to offer your insights, thoughts, or criticisms – and we'll do everything we can to make it right. However, if you do wish to cancel, you may do so at any time and there is no cancellation fee.
The Honest Company strives to provide the best service and personal experience, but if you decide to cancel your Bundle or Honest Box subscription(s), you can do so online at any time (in account settings), via chat or by calling Honest Support at 1.888.862.8818 or 1.310.857.3020 Monday - Friday 5AM - 5PM Pacific.
Please note: Accounts cannot be cancelled via email, Facebook or other forms of social media.
We currently work with UPS, UPS SurePost, and DHL as our shipping carriers. We currently do not ship to mail-forwarding or freight-forwarding services or PO Boxes.
It costs $5.95 to ship our Discovery Kit to any shipping address in the United States (including Alaska and Hawaii!) and that's regardless of whether you pick diapers, essentials, or both!
Well, it depends...
If your shipping address is within the contiguous United States:
If your shipping address is in Alaska or Hawaii:
If your shipping address is in Canada:
If your shipping address is within the contiguous United States:
If your shipping address is in Alaska or Hawaii:
If your shipping address is in Canada:
Yes! Orders shipped to Alaska and Hawaii are charged a $29.95 shipping and handling fee for the Essentials Bundle and Honest Box, $14.95 for the Health & Wellness Bundle, $39.95 shipping and handling fee for the Diapers & Wipes Bundle, and $29.95 shipping and handling fee for the Organic Infant Formula + DHA Bundle. This charge covers the additional postage and handling required to ship to these locations. If you have multiple Bundles, we’ll discount the shipping by $5.95 per Bundle!
Yes! We are extremely excited to have recently made our products available to our service members with APO/FPO/DPO addresses around the globe. We're offering free shipping for a limited time, excluding Free Trial/Discovery Kit products and select Collective Items, including the stroller and 4-in-1 Convertible Crib. Shipping times may vary depending on location. Terms of Free Shipping offer subject to change. Note: Due to carrier regulations, certain items cannot be shipped to some locations, including APO/FPO/DPO addresses. This will be messaged during the checkout process if applicable.
Yes! We are extremely excited to have made most of our products available to our Canadian customers. Estimated shipping time ranges from 4-10 days. Note, due to Canadian regulations, we can ship vitamins and products with active ingredients (like non-nano zinc oxide in our sunscreen) but we cannot ship more than a 90-day supply (usually 3 vitamin bottles) per shipment or Organic Premium Infant Formula and Sensitive Organic Infant Formula. Unfortunately,, we cannot ship Honest Beauty products to Canada at this time. All purchases must be for personal use only.
We charge an international surcharge to cover the additional cost to serve our international customers, including shipping and taxes. Please note: all prices and charges are in U.S. dollars.
Sorry, but currently we do not ship overseas. We will try to change this in the future!
Yes. Once your order is confirmed you can easily track its status in your Account page. You can also do this by clicking on Order History in the dropdown and selecting the order you wish to track. After your order ships, you'll receive a notification email with a tracking number, so you can check on your shipping status and know when to expect your order. For all Honest orders, please allow 1-3 business days for your order to ship due to processing time.
Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated materials cannot be shipped by air (2-Day, Standard Overnight). This will be messaged during the checkout process if applicable. Among the products with FAA restrictions are the following: Deodorant, Hand Sanitizer 8 oz., Hand Sanitizer 2-pack, Hand Sanitizer Spray, Glass + Window Cleaner, Glass + Window Cleaner Concentrate, Oxy Boost, and Sunscreen Spray.
We accept Visa, MasterCard, American Express, Discover, and Amazon Payments. We do not accept personal checks, money orders, or Monopoly money as payment.
We will charge your card on the date your order is set to process. For all Honest orders, please allow 1-3 business days for your order to ship due to processing time. (Reminder: You have full control over this date so you never have to stockpile up on products or pay for products you don’t need quite yet.) In the event your credit card or debit card is declined when we process your charge, we will continue to attempt to process your charge during the month until the transaction is approved. We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
It's simple — if you are not 100% satisfied with one of our products, we will create a solution for you. Returns are accepted within 365 days of you receiving the product.
We hope you love our products as much as we do, but if not, we'll take care of it.
To initiate a return, please call us at 1.888.862.8818 or 1.310.857.3020, or do so online within your Account.
If you live in Alaska, Hawaii, or Canada:
You may return your order at no additional cost by giving us a call at 1.888.862.8818 to make arrangements.
Of course. We know that sometimes you want it all, and sometimes less is more. To manage your email preferences, simply sign in, choose My Account, and select the Email Preferences link. Uncheck any boxes next to types of emails you wish to stop receiving from us. Alternatively, you can follow the unsubscribe instructions included in all emails sent from The Honest Company.
Yes! You can earn $20 Honest Credit for each new friend that makes a qualified first purchase. Your friend must be new to both The Honest Company and Honest Beauty. Go to our Invites page to get started! We are sincerely thankful for your efforts to share The Honest Company experience with your family and friends. The bigger this dream becomes, the better it is for everyone!
Thanks for your enthusiasm for sharing our products! Currently, we don't have a resale system in place and would prefer to have people buy directly from us. You see, we love personally interacting with all of our customers and this relationship is essential to the development of new and better products, as well as to building the Honest movement in general. We do appreciate your support and invite you to contact us if you want to discuss any unique opportunities or proposals that you might have.
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