We have five subscription options to help meet your needs. Click through our subscriptions below!
Yes, you can put your subscription on hold in My Bundles by clicking the calendar icon. Your subscription can be put on hold for up to 8 weeks.
If you wish to cancel, you can do so online anytime in My Account under Account Settings. Below the Subscriptions section, click "Cancel Subscription" for the subscription type you are looking to cancel. You will receive a confirmation email when your subscription has been canceled.
We always do our best to accommodate each member's print preferences, but keep in mind, prints are subject to availability. We recommend our members choose as many prints as they like, as our orders will be fulfilled based on inventory at the warehouse. You can view all available prints by clicking on a preferred size here.
You can edit your subscription online by clicking "Edit Bundle" in My Bundles. You can mix and match products, split sizes and diaper type, and customize diaper prints for each shipment.
Our sample of Diapers & Wipes is done through our seven day trial program here. Pay only $5.95 for shipping and handling and receive five Honest Diapers and one pack of ten count Wipes. Once your trial is delivered, you have seven days to customize, delay, or cancel online before you are automatically enrolled in our recurring monthly subscription, at which point, you can cancel online at any time.
Your first month's Diapers & Wipes bundle is a prefixed experience due to some technical constraints. After your first month, we offer many customizations to your Bundle. You can mix and match sizes, add training pants, overnight diapers, and do not forget our add & save section. Check it out here.
We offer a sample of Organic Premium Infant Formula for $7.95 USD, and shipping and handling is free. Once your trial is delivered, you have seven days to customize, delay, or cancel online before you are automatically enrolled in our recurring monthly subscription, at which point, you can cancel online at any time. At this time, we do not offer a sample of our Sensitive Organic Infant Formula.
Once your order has processed, you can track its status in My Account under Order History by clicking "Track Order". Please allow 1-3 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.
Please allow 1-3 business days for your order to ship due to processing time. Once your order ships, standard ground shipping orders arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.
Note: Orders shipped to APO/FPO/DPO addresses may take up to 8 weeks.
We ship to all 50 US States, APO/FPO/DPO addresses, and Canada (for certain products only). We do not ship to any other US territories, mail-forwarding or freight-forwarding services, or PO Boxes. Any restrictions will be messaged during the checkout process if applicable.
Any order over $50 shipped within the contiguous US will receive free shipping. All other shipping costs will be messaged during the checkout process if applicable.
Orders shipped to Alaska and Hawaii are charged a $29.95 shipping and handling fee for the Essentials Bundle and Honest Box, $14.95 shipping and handling for the Health & Wellness Bundle, $39.95 shipping and handling fee for the Diapers & Wipes Bundle, and $29.95 shipping and handling fee for the Organic Infant Formula + DHA Bundle. If you have multiple Bundles, we’ll discount the shipping by $5.95 per Bundle. For a shop order, shipping and handling is $14.95 for the first item and $1 for each additional item.
If you live in Canada, shipping is $5.95 for each Bundle, with an additional international surcharge that is 25% of the order subtotal. For a shop order, shipping & handling is $5.95 for the first item and $1 for each additional item, with an additional international surcharge that is 25% of the order subtotal.
Orders shipped to APO/FPO addresses will receive free shipping.
We charge an international surcharge to cover the additional cost to serve our international customers, including shipping and taxes. Please note: all prices and charges are in U.S. dollars.
We currently ship with FedEx, FedEx SmartPost, and Landmark Global.
Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated materials cannot be shipped by air (2-Day, Standard Overnight).
Due to Canadian regulations we cannot currently ship Infant Formula, Vitamins, and Honest Beauty products to Canada at this time.
Any restrictions will be messaged during the checkout process if applicable.
Once your order has processed, you can track its status in My Account under Order History by clicking "Track Order". Please allow 1-3 business days for your order to ship due to processing time. Additionally, you will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.
Once your order has processed, we are unable to make any changes or cancel it.
You can access processing or past orders in My Account under Order History.
Please allow 1-3 business days for your order to ship due to processing time. Weekends and holidays are excluded from processing and shipping times.
If you wish to cancel, you can do so online any time in My Account under Account Settings. Below the Subscriptions section, click "Cancel Subscription" for the subscription type you are looking to cancel. You will receive a confirmation email when your subscription has been canceled.
If you wish to cancel, you can do so online any time in My Account under Account Settings. Below the Subscriptions section, click "Cancel Subscription" for the subscription type you are looking to cancel. You will receive a confirmation email when your subscription has been canceled.
All shipping address changes can be made in My Account under Address Book. You will have the option to select a new default shipping address or add an additional address to your Address Book.
Any changes to your billing information can be made in My Account under Billing Information. You will have the option to edit your current form of payment, add a new card, and change your default payment method.
You can access processing or past orders in My Account under Order History.
Any updates to your Email Preferences can be made in My Account under Account Settings. You can unsubscribe from marketing emails at any time by changing your Email Preferences or clicking the unsubscribe button at the bottom of marketing emails you receive.
It’s simple. If you’re not 100% satisfied with our products, we’ll work with you to create a solution. Returns are accepted within 90 days of your order ship date. We will honor our previous return policy on all orders placed prior to January 31, 2019.
For domestic returns, ground shipping can take up to 8 business days depending on the shipping distance. After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment.
Existing return labels can be accessed for 30 days by following these steps:
1. Go to Returns under My Account
2. Below Recent Returns select View Return
3. On the Return Details Page click View Shipping Label
Any changes to your billing information can be made in My Account under Billing Information. You will have the option to edit your current form of payment, add a new card, and change your default payment method.
Your card will be charged when your order ships. An authorization hold will be placed on your card when your order processes to validate funds.
In the event your card is declined when we process your order, we will continue to attempt to process your charge during the month until the transaction is approved. We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
You can redeem a Gift Card under the Gift section. Any valid account credit will be automatically applied to your order. You can check your credit balance in My Account under Credits.
Our new Gently Nourishing line of personal care products contain sweet almond oil. Along with other essential ingredients, almond oil is a good source of fatty acids which has been shown to help skin retain moisture.
Our Gently Nourishing products have been rigorously tested to meet industry standards hypoallergenic products. If you or your child has an allergy, we always recommend checking with your doctor before using any new product.
We understand your concerns! That’s why we have our own strict manufacturing guidelines in place in addition to following the FDA’s Current Good Manufacturing Practices. All equipment is thoroughly cleaned before and after use in an effort to help minimize the possibility of cross contamination.
We have several manufacturing facilities. Our suite of baby personal care products is manufactured on the same line and in the same facility as our new Gently Nourishing products. Other products including our diapers, wipes and Beauty products are manufactured in other facilities. We also always recommend checking with your doctor before trying a new product if you have a severe allergy to ensure its safe for you.
