We accept Visa, MasterCard, American Express, Discover, PayPal, Honest.com Gift Cards, and Honest.com store credit.
Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
Please note that our customer service team is unable to make any changes to your order once it is processing.
For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes. Click here to log in to your account then visit the Subscriptions section.
If you have placed a one time order on our website, our Customer Service team is available to help you change your shipping address or cancel your order if requested by phone within 30 minutes of placing it. You can also click here to chat for help.
Please note that our customer service team is unable to make any changes to your order once it is processing.For subscription orders, please log in to your account ahead of the scheduled ship date to make any changes in My Subscriptions.
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your default billing adress, add a new card or Paypal account, and change your default payment method. Click here to log in to your account.
Your card will be charged when your order ships. An authorization hold will be placed on your card when your order processes to validate funds.
*All prices are listed in USD. Any applicable taxes will be detailed in your order.
Sales tax varies depending on where you live and what items you purchase. We take this into account when figuring out the amount of tax charged on an order.
Please note, we charge a Duties & Taxes Reimbursement for orders shipped to Canada. This amount reflects reimbursement for the amount of duties and taxes paid by Honest on behalf of the customer at time of importation into Canada. Please note: all prices and charges are in U.S. dollars.
You can redeem a gift card at checkout or by applying to your account here. Any valid account credit will be automatically applied to your order.
In the event your card is declined when we process your order, we will attempt to process your order again in 3 days, and in an additional 3 days after that. If all three attempts fail, your order will be cancelled. Your subscription will not be cancelled, however, and we will attempt to process your next order. In order to receive your order, simply go to the Payments section in My Account and update your payment information during that 6 day period and your order will be shipped and not cancelled.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
At this time, we are no longer offering our Referral Program. Stay tuned for updates to our Referral Program in the coming months.
We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes but we encourage you to keep an eye on your email for upcoming promotions.
Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.