The Honest Company

When we were trying to think of a name for our company, we thought we should choose something that reflected our core values and highest aspirations. Something that would keep us focused on doing things right and doing things better. The Honest Company was the clear choice.

If you look up "honest" in the Merriam-Webster dictionary, the words you'll find in the definition outline our beliefs and intentions. "Honest" means:

Free from fraud or deception, truthful – We believe in transparency and that applies to everything – from what we put into our products and how they are made to our internal operations and how we do things.
Genuine, real – The Honest Company was started by parents for parents. We are real tangible people, parents that understand what families need and we want to deliver on that – not some big corporation with no social consciousness that only cares about making a profit.
Respectable, praiseworthy – We are people with integrity and we intend on not only doing things right, but also going above and beyond to earn your respect and loyalty – making you so delighted you want to shout it from a rooftop (or tweet it from your iPhone).
Humble – We know no one can be absolutely perfect and a part of our commitment to honesty means we'll admit our flaws. It's pretty scary, but we think it's a good way to keep us focused on constant improvement.

Honestly? This is the beginning of a long journey and we expect we'll make mistakes and drift from the path here and there. We're only human. But, by naming ourselves after our purest intentions, we will constantly be reminded to do better.

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What is the HONESTLY FREE GUARANTEE?

Our HONESTLY FREE GUARANTEE means you won't find the following list of toxic nasties in our products or packaging:

phthalates, sodium lauryl/laureth sulfates, PVC, parabens, benzene, chlorine, synthetic fragrances, triclosan, formaldehyde-based preserving agents, nanoparticles, TEA, MEA, phosphates, polyethylene glycol (PEG), quaternium 15, DMDM hydantoin, 1-4 dioxane, bisphenol-A (BPA), alkylphenol ethoxylates (APEs)/nonylphenol, BHA, benzalkonium chloride

(We hereby confirm this to the best of our knowledge based on information from our raw material suppliers & manufacturers.)

JOINING

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What is The Honest Company Membership?

The Honest Company is built by parents, for parents. And as parents, we knew it would be super convenient and awesome to have a subscription service that delivers the most crucial family necessities to your door every month. Currently, we offer a Diapers Bundle and a Family Essentials Bundle – both include safer, affordable, eco-friendly products that are also really gorgeous. (No more hiding household items in any spare nook or cranny in your cupboards and closets.) Our members also enjoy the benefits of our modern family support system – an online and on-the-ground community that is always evolving to meet the needs of all parents. (Yes, we set the bar high.)

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How do I become a member of The Honest Company?

Joining The Honest Company is easy, effortless, and risk-free. To get started, simply take our 2-minute survey and create a profile (it's actually kind of fun!). As soon as you've completed your profile, we'll have a better understanding of what you need and want and our team can begin recommending products for your family. We'd love to get to know you over coffee, but this way is just much more efficient. Start Now.

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How does the monthly membership work?

Once you've become a member, you automatically and oh-so-conveniently receive awesome family products on your doorstep every month. You have the freedom to customize your subscription-priced bundle based on your needs and we ship your products free for the first month* (within the contiguous United States only) and then for a small fee each month thereafter. If you order both the Diapers Bundle and the Family Essentials Bundle together on one account, shipping will be FREE (within the contiguous United States).

* Shipping to Hawaii and Alaska is available for an additional charge. TOP

How much does everything cost?

A membership to our Diapers Bundle costs $79.95 per month. A membership to our Family Essentials Bundle costs $35.95 per month. The cost for both the Diapers Bundle and the Family Essentials Bundle together is $115.90 per month. Shipping and handling prices will vary based on the contents of your order and your shipping address. TOP

What if I'm afraid of commitment?

That's okay, there isn't one! We are totally committed to you, but you have no obligation to us. Joining The Honest Company is risk-free. Your credit card will never be charged until you confirm your order, at which point, we'll throw ourselves head-over-heels to make you happy. We encourage you to try The Honest Company today, worry-free, and see what makes our products, our approach, and our family special.

OUR HONEST PRODUCTS

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What brands do you carry?

The Honest Company exclusively designs and manufactures all our own products – maintaining intense focus on quality, product innovations, health & safety, and affordability.

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Are these products exclusive to The Honest Company?

Yes. Yes. And, yes again. Sorry for the redundancy, but we believe so much in creating a better product and company that we've lost sleep so you don't have to. Our team has been hyper-vigilant with the details to ensure your family's health and well-being – so you can rest easy (and more!). We've developed some of the most innovative, effective, eye-pleasing, non-toxic family and home products you can find anywhere. And, if you find anything better, we want to know.

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Are your products really safer and better?

Safer and better is our M.O. It's our modus operandi, the foundation of what we do. We embrace the forethought of safety, so you don't need to think about it. We have painstakingly focused on all the big & little things that go into creating an amazing product and service. Please see our Health & Sustainability Standards, Manifesto, Principles, and Our Honestly Free Guarantee. We've been trying to think of everything and continually work to improve our efforts on every front. If you noticed we missed anything, or have a new recommendation, please – we want to hear from you!

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What is a "Diapers Bundle" or a "Family Essentials Bundle"?

We "bundle" our products into a group of products that our experience and consumer insights show us that parents need the most.

Diapers – Babies need them. A lot. Need we say more?
Family Essentials – These multi-functional personal care and cleaning products are the unsung heroes of a happy, healthy home.

Also, even though bundles are organized by these two simple categories, they are still customizable based on your needs.

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What's in my Diapers Bundle?

The Diapers Bundle is a monthly supply* of super-absorbent, eco-friendly and stylish baby diapers. Each month at about the same time, you'll receive your one-month supply* of our Honest Diapers sized perfectly for your child. We're also currently running a limited time promotion for a free one-month supply* of our over-sized, cloth-like, multi-purpose Honest Wipes for the the life of your membership.

Each month when you are enrolled in the Diapers Bundle, you can go to your personalized Nursery to select the size that's appropriate for your little one, select the designs you love most, and adjust your desired approximate shipping times if needed.
*amount included in a one-month supply is based on average usage

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How many diapers are included in a one-month supply?

We have done our absolute best to generously forecast your monthly diaper & wipes usage. Based on a ton of category research, hundreds of use cases, and insights from moms and dads just like you, we have taken into account many factors in determining the amount to include in a one-month supply of diapers. The most important of these factors being the average monthly usage of U.S. infants and children and the composition of our diaper and how well it does its job (holding your baby's business). We certainly understand that every situation is unique, so we added extra on top of the average amount in order to accommodate your child's needs as they grow and develop. If you don't have enough for a 30-day supply, you can move up the shipment date for your next month. You can also give our Honest Support team a call at 1.888.862.8818 to discuss with us how to manage your diaper supply going forward.

Number of Diapers Included in a One-Month Supply

Size-chart

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What's in my Family Essentials Bundle?

This bundle is composed of the most useful baby care & home cleaning products – all derived from natural and organic ingredients.

Your first Family Essentials Bundle will ship with Honest Shampoo & Body Wash, Honest Lotion, Honest Healing Balm, Honest Laundry Detergent, and Honest Hand Soap.

After your first shipment, for the lifetime of your membership, you will be able to personalize your bundle each month to meet your family's needs So you have the opportunity to choose the Number Of Products products you want and need most from the entire list of products, which includes: Honest Shampoo & Body Wash, Honest Lotion, Honest Healing Balm, Honest Laundry Detergent, and Honest Hand Soap AND Honest Conditioner, Honest Sunscreen, Honest Hand Sanitizer, Honest Bubble Bath, Honest Body Oil, Honest Multi-Surface Cleaners, Honest Dish Soap, and Honest Auto Dishwasher Gel. We are constantly innovating to bring you other exciting new products each month that you also can mix-and-match into your Number Of Products-product Family Essentials Bundle. To adjust your products, log-in to your account, go to your Nursery, and adjust your monthly product selections, as well as approximate shipping times.

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What is a Discovery Kit?

The Discovery Kit is an easy way for you to experience a sample trial of our Family Essentials and/or our Diapers Bundle. Depending on your selection, you'll receive a travel size Honest Shampoo & Body Wash, Honest Lotion, Honest Healing Balm, Honest Laundry Detergent, and Honest Hand Soap and/or a handful of Honest Diapers and Wipes. The Discovery Kit is free and shipped conveniently to your doorstep (however there is a small shipping and handling fee of $4.95).

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Can I order a single item instead of the whole bundle?

Not at this time, but perhaps in the near future!

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Will the wheat in your diapers cause a reaction in my son if he has allergies and celiac disease?

Wheat is used in the diapers because it's one of the only crops currently used for biopolymers (plastics made from plants). To our knowledge, no studies have been done regarding potential impacts on people with allergies or celiac disease. We do know that plastics made from corn go through a heating process to extract the starch from the corn and it destroys the immunologically reactive profilin. But it's unclear if the same sort of "neutralization" happens when wheat is processed, but we'll explore this as best as we can. We are also eager to find non-food crops to create our biopolymers from. In the meantime, consult your family physician about whether or not you should try our diapers and how to best monitor for reactions if you do.

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I saw that some of your products said "Honestly free of ... common allergens" but then I read the ingredients and there are two nut oils (I'm not including coconut oil) listed. Am I missing something?

No. We are working to amend this language ASAP as our initial list of common allergens focused on skin and respiratory allergens (since we don't do food products). We certainly don't want to mislead people and we'll be clarifying this as soon as we can.

MY ACCOUNT

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I've received my Discovery Kit, now what?

Try it! And let us know what you think. You have 7 days from the day you receive the kit to enjoy our Honest products and decide if you're hooked! After 7 days, unless you have told us otherwise, we will ship you a full month's supply* of your selection and charge your credit card accordingly. (Don't worry! We'll send you a few reminders that your full month supply will be shipped and charged unless you tell us otherwise.)
*amount included in a one-month supply is based on average usage

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What is my Nursery?

After you become a member of The Honest Company, we create your very own, personalized Nursery. Your Nursery offers you the ability to select designs & sizing, modify shipping time-lines, mix new products into your Bundles, and access all the other details of your membership.

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How do I update my Diaper size, styles, and ship date?

After you join, we will create a personalized Nursery you can access by logging into your account at Honest.com. Here, you will be able to update your baby's weight and diaper size, select new styles, and advance or delay next month's shipment by 5 days.

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What if I don't update new diaper styles or products for next month's bundle?

If you don't update your diaper style preferences before it is time for us to process your next monthly shipment, you will receive a similar combination of the selections as you chose for the previous month's Diapers Bundle, subject to availability.

If you don't mix-and-match new products in your Family Essentials Bundle before it is time for us to process your next monthly shipment, we will ship you a similar product selection as you chose the previous month, subject to availability.

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Can I choose more than one Bundle per month?

Of course! If you want more than one, you can easily order the additional bundles as you go through the check-out process. It will show up under your account and in your Nursery if you decide to use the same login/account information. You will be charged $35.95 for each additional Family Essentials Bundle or $79.95 for each additional Diapers Bundle you purchase. Shipping will be FREE when you buy both the Diapers Bundle and the Family Essentials bundle under the same account.

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Can I skip a month?

We understand that not everyone wants something new every month, however, we have created a program that allows you different monthly choices in the type of products and styles you receive. Because of this ability to modify styles and mix-and-match products, we do not currently provide the ability to skip a month.

With our Diapers Bundle, we do provide the flexibility to choose new styles each month. In addition, we offer the ability to advance or delay your shipment by 5 days.

With our Family Essentials Bundle, we do provide the flexibility to mix and match entirely new products each month to delight and inspire your family. In addition, we offer the ability to advance or delay your shipment by 5 days.

We want you to be happy. Call Honest Support at 1.888.862.8818 and we will work with you to find the best solution. Maybe that means advancing or delaying your shipment. Maybe that means mixing in new products or deleting ones that are not your favorite. But regardless, our goal is to delight you and we want to make sure that happens.

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How do I cancel my Honest Company membership?

It's our ultimate goal to make your life a little better, so before you cancel, we'd love to know how we can keep you in the family. And we don't mean that in a creepy or clingy way – we just want to be good to our community. Please call or email us anytime to offer your insights, thoughts, or criticisms – and we'll do everything we can to make it right. However, if you do wish to cancel, you may do so at any time and there is no cancellation fee.

The Honest Company strives to provide the best service and personal experience, but if you decide to cancel, please call Honest Support at 1.888.862.8818 Monday - Friday 7AM - 5PM (Pacific).

Please note: Accounts cannot be cancelled via email.

SHIPPING

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How do orders ship?

We are currently working with UPS as our exclusive shipping carrier and are shipping via UPS Ground.

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How much does shipping cost?

All orders with shipping addresses within the contiguous United States are delivered for a small shipping / handing fee – either $3.95 (Family Essentials) or $4.95 (Diapers) and should arrive within 7 days after your order is placed.

Your first month of shipping with be FREE within the contiguous United States! After that, all orders with shipping addresses within the contiguous United States are delivered for a small shipping / handling fee of either $3.95 (Family Essentials) or $4.95 (Diapers). Your order will arrive within 7 days after your order is placed. However, if you order both the Family Essentials Bundle AND the Diapers Bundle, shipping will always be FREE within the contiguous United States! The shipping cost for the Discovery Kit is $4.95.

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Do you ship to other U.S. territories?

Sorry, not at this time!

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Do you ship to APO/FPO addresses?

Not yet, but we are working on it! Our only mail carrier right now is UPS and they do not deliver to APO/FPO addresses. We are hoping to integrate other methods so that we can reach these addresses as soon as possible.

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Do you ship to Canada?

Not quite yet, but it is at the top of our to-do list!

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Do you ship overseas?

Sorry, but currently we do not ship overseas. We will try to change this in the future!

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Can I track my order?

Yes. Once your order is confirmed you can easily track its status in your My Account tab by clicking on Order History in the right-side menu and selecting the order you wish to track. After your order ships, you'll receive a notification email with a tracking number, so you can check on your shipping status and know when to expect your order.

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When can I expect my order to arrive?

Once your order ships from our warehouse, you will receive an email confirmation with tracking information. You can also track your order in your Order History page at Honest.com. You should expect to receive your shipment on or around the same day of each month. We recommend tracking when your order is scheduled to arrive and making any necessary arrangements to ensure your shipment is delivered successfully.

PAYMENT

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What types of payment do you accept?

We accept Visa, MasterCard, American Express and Discover. We do not accept personal checks, money orders, or Monopoly money as payment.

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When will my card be charged?

We will charge your card when we ship your first The Honest Company order. Beginning the following month, you will be charged $79.95 or $35.95 plus shipping/handling (depending on your Bundle) every 30 days. In the event your credit card or debit card is declined when we process your charge, we will continue to attempt to process your charge during the month until the transaction is approved. If we are unable to complete your charge, Honest Support may contact you directly to update your account information.

RETURNS & EXCHANGES

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Can I return my order?

Yes, this is covered under The Honest Guarantee. It's simple – if you are not 100% satisfied with one of our products, you can send it back for an exchange or full refund. We'll do whatever we can to right the wrong, and get your day back on track to being delightful. Because our margins are small and shipping is expensive, refunds on diapers will require a $6.95 restocking fee. We're happy to guarantee your complete satisfaction.

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How do I make an exchange or return?

It's simple – call us and we'll get you started. We hope you love our products as much as we do, but if not, we'll take care of it. Please call us at 1.888.862.8818.

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How long will my exchange or return take?

Return ground shipping can take 7-10 business days, depending on the shipping distance. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your return or exchange. If you elect to have a refund for your return, it may take an additional 2-10 business days to be posted to your credit card account, depending on your credit card company.

COMMUNICATIONS

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Can I choose what kind of emails I want to receive?

Of course. We know that sometimes you want it all, and sometimes less is more. To manage your email preferences, simply sign in, choose My Account, and click on Email Preferences. Uncheck any boxes next to types of emails you wish to stop receiving from us. Alternatively, you can follow the unsubscribe instructions included in all emails sent from The Honest Company.

MISCELLANEOUS

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Do you have a friend referral program?

Not yet, but we're working on it! And, we are sincerely thankful for your efforts to share The Honest Company experience with your family and friends. In the meanwhile, recommending us to your friends (or family, or frenemies, or really anyone) is very much appreciated. The bigger this dream becomes, the better it is for everyone!

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What browsers are supported by your website?

Our website currently supports:

Internet Explorer 8 and above.
Firefox 5 and above.
Chrome – current stable version.
Safari 5 and above.

You may update your browser to the most current version by clicking any of the above-listed links and following the manufacturer's installation instructions.